Last day...petang...
En. Zakaria terangkan berkenaan Knowledge Asset..
Knowledge Asset
1. Human Capital (attitude, competencies, education, knowledge, skills, customer)
2. Customer/ Relation Capital (distribution channels, franchise agreement, license agreements, loyalty)
3. Structural Capital (cth; direct selling : upline and downline: downline copy 100% of upline, copyright, corporate culture, design right, IT infrastructure)
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